MONITORING AND CONTROLING TECHNIQUES IN QUALITY ENGINEERING WITH USING STATISTICAL METHODS

Abstract

Quality is become the main target from the goals of improving product or services. In the role of business , industri, getting customer’s trust level has done by improving and controlling quality and to handle others company or competitors. One of methods that uses to improve quality is statistical methods that has been playing in general ways as monitoring and controling quality in company. This has uses in many ways like in engineering case, manufacture and industry. The statistics method is become one of decision technique for management level to improve company’s performance, and getting good quality in quality assurance. The implementation is by using control tools which was known as seven tools, it can be use for analyse in maintenance (engineering) case. In engineering case, the method uses to get new target standarization besides monitoring and controling in process, product and also assurance that caould be influence with customer satisfaction.